而来自上级主管的表扬却并不一定对员工忠诚度有所贡献。

Praise from senior managers, however, was not always positively linked to worker loyalty.

对林兹来说，她关于员工忠诚度和更高的薪水有关的发现着实令她吃了一惊。

The findings that worker loyalty was linked to higher earnings came as a surprise to Linz.

研究者们表示，这些发现对于管理者们了解能提高员工忠诚度的策略非常有用。

According to the researchers, the findings highlight the importance of managers motivating their workers and knowing which strategies promote loyalty.

过去的研究已经发现，员工忠诚度能减少人员流动成本，并提高顾客服务质量。但这项研究也发现，这对员工也有好处。

Previous research has found that worker loyalty lowers labour turnover costs and improves customer service, but this study claims it benefits employees too.