HOW do you minimize CUSTOMER dissatisfaction and, as appropriate, loss of repeat business and referrals?

如何使顾客的不满意、重复惠顾及顾客推荐（适用时）的流失减至最小？

The cost and customer dissatisfaction associated with returning product damaged in transit, for example, is totally avoidable—but not always recognized.

例如，成本与客户不满意和被退回产品在途中损坏有关，这是完全可以避免的，但往往被忽略。

Shifting market conditions, budget cuts, staff restructuring, or any number of influences will disrupt the best plan while contributing to customer dissatisfaction and staff discouragement.

市场条件的变化，预算的削减，人员结构的调整和其它许多影响因素都会打破最佳计划，同时导致顾客的不满和员工的气馁。