Our knowledge worker, Hans, works with a software development team.

我们的知识工作者Hans在一个软件开发团队中工作。

Measuring knowledge worker productivity is hard at the best of times

很多时候，要度量知识工作者的工作效率是很困难的。

With the rise of the knowledge worker, this task has taken on added importance.

随灭学问工做者的增加，这个任务变得越来越主要。

IllustrationA knowledge worker is someone who develops or USES knowledge in the workplace.

插图一个有学问的工作人员就是在工作环境中开发或者使用知识的人。

However, there is also a challenge on how to appraise the performance of knowledge worker.

但是，随之而来的一个挑战则是如何有效的评估知识员工的绩效。